# User wallet

Every member in your loyalty program has a wallet, which contains the following information:

* **Points balance:** the user's current points balance
* **Lifetime earn:** the number points the user has earned since registering with the program
* [**Loyalty cost**](https://kbase.whitelabel-loyalty.com/product/rewards-and-points/rewards/reward-details#value)**:** the sum of the `value` property of all rewards ever purchased by the user
* [**Tier**](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/users/tiers)**:** the current tier the user has achieved
* **Vouchers:** the [WLL vouchers](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/rewards-and-points/rewards/reward-types/vouchers) a user has available to redeemed, already redeemed or which have expired

You can get the details of a user's wallet using our API, or by navigating to the user's profile in the Loyalty Console.

You can also [adjust a user's points balance](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/users/user-tutorials/adjust-a-users-points-balance) or [give them a reward](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/users/user-tutorials/give-a-user-a-reward) using the Loyalty Console, useful for customer service requests and overrides.

{% hint style="info" %}
**The** [**Retrieve Wallet**](https://docs.whitelabel-loyalty.com/rewards.html#users-specific-user-wallet-get) **API endpoint does not return a user's gift cards.**

Use the [List All Benefits](https://docs.whitelabel-loyalty.com/rewards.html#benefits-benefits-collection-get) endpoint to get a comprehensive list of vouchers and gift cards.
{% endhint %}

***

{% hint style="info" %}
**Related Tutorials**

* [adjust-a-users-points-balance](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/users/user-tutorials/adjust-a-users-points-balance "mention")
* [give-a-user-a-reward](https://kbase.whitelabel-loyalty.com/product/loyalty-engine/users/user-tutorials/give-a-user-a-reward "mention")
  {% endhint %}