Viewing events

Retrieving the event list via API

You can retrieve a list of all events using the List all events endpoint, applying filters if necessary.

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Viewing the event stream in the Loyalty Console

The Event Stream screen allows you to:

1. see a stream of all events which have been reported in your loyalty tenant

2. filter the list of events by event date, time, activity type or the user

3. manually report an event

4. export the event list to CSV

Exporting the event list to CSV

The export button will export the 1000 most recent events shown in the list, with any filters applied. This only provides a top level view of the event history. If you require more detail, use the API to pull the information you need or contact your account manager to request a bespoke report.

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Viewing an individual event in the Loyalty Console

From the Event Stream screen, you can select the 'Show' button next to any event in the list to view more information about it.

Event details

The event detail tab shows:

• event type - the type of event which occurred

• account - the account the event relates to

• executor - who executed the event (if different to the user)

• reported at - when the event was reported to your loyalty tenant

• occurred at - when the event actually occurred (if this is the same as the reported at date/time, this field will not show)

• reacted at - when any reactors which the event met the criteria for were triggered

• event payload - all of the data included in the payload which is specific to that event. Fields in the payload will vary by event type.

Event reactions

The event reaction tab shows a sum of the points balance change which occurred for the user, along with a list of reactors which were successfully triggered for that event.

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Viewing event types in the Loyalty Console

From the Event Types screen, you can:

1. Select an event type to view more information about a specific event type

2. Filter the list between Active or Archived event type

3. Create a new event type

4. Export the list of event types to CSV