Human validation vouchers

Use human validation vouchers when no POS integration is possible. Staff verify vouchers manually using a time-sensitive screen with a static code, live timer, and current date/time.

Human validation vouchers are designed for programs where it’s not possible to integrate your POS system with the Loyalty Engine, or where code-based validation isn’t suitable. Instead of using system integrations, a staff member validates the voucher by visually checking the user’s device during redemption.

When to use this voucher type

Choose human validation vouchers when:

• Your POS system cannot support API integrations.

• You don’t have a system in place to validate voucher codes.

• You’re running an in-person program where a staff member can visually check and validate redemptions.

• You want a low-tech redemption method with an optional manual reconciliation process.

This voucher type relies solely on a staff member verifying that a redemption is happening in real-time, by checking visual markers on the redemption screen.

Advantages of	Disadvantages of
No technical integration required. Simple for in-store or face-to-face validation. Staff can refer to the Loyalty Console to check voucher status if needed.	Requires staff training and manual application of rewards. Redemption is not validated at the point of fulfilment—only the initiation is logged automatically. More limited tracking and reporting compared to code-based methods.

---

How it works

When a user redeems a human validation voucher, we recommend building a redemption screen in your customer interface that includes:

• A uniform code (the same for every user of that reward).

• A live countdown timer to show the screen is active.

• The current date and time as an additional check.

This screen allows staff to visually verify redemptions in real time, without needing to query the API or validate a code.

The staff member should check that:

• The countdown timer is active (not a static screenshot).

• The date and time match the current moment.

• The code format looks correct (you can train staff to recognise valid codes).

The reward is then manually fulfilled in your POS or service.

You can optionally reconcile redemptions by comparing the number of redemptions shown in the Loyalty Engine with fulfilments logged in your internal systems.