Launch a Loyalty Program

A complete step-by-step guide to designing, building, and launching a successful loyalty program using the White Label Loyalty platform.

This guide walks you through everything you need to plan, configure, and launch your loyalty program using the White Label Loyalty platform. From early strategic thinking to implementation best practices, each section below breaks down a key stage in the process.

Whether you’re just starting out or refining a live program, use this guide to stay on track and ensure all critical areas are covered—rules, data, rewards, user interface, launch planning, ongoing operations, and more.

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Four Pillars of a Loyalty Program

Loyalty programs succeed when they are built on four interconnected pillars. These pillars define how the program operates, engages customers, and delivers value.

Four Phases of Implementation

A recommended phased approach for planning, designing, building, and launching a loyalty program using the White Label Loyalty platform.

Best practices & tips

Practical tips and best practices for designing a loyalty program that drives the right behaviours, balances value, prevents fraud, and keeps customers coming back.

Operational considerations

Key operational factors to consider when running a loyalty program, including ownership, support processes, platform maintenance, and stakeholder readiness.

Loyalty program resources

Learn about essential documentation for loyalty program support, including T&Cs, privacy policy, account deletion, and user support setup.