Codeless vouchers

Codeless vouchers allow you to fulfil rewards without showing a code to users. Ideal for physical goods, services, or codes distributed outside the Loyalty Engine.

Codeless vouchers are rewards that don’t show a voucher code to the user. Instead, they rely on post-redemption handling—either manual or automated—to fulfil the reward. This is not a separate voucher code type, but rather a setting you can apply to any voucher-type reward.

To make a voucher codeless, turn on the 'hide code' toggle in the reward's redemption settings.

When to use codeless vouchers

Codeless vouchers are ideal when the reward doesn’t require a redeemable code—for example:

• Physical merchandise: Users redeem points for a product that is shipped separately.

• Service access: A user gets automatic access to a digital service or feature.

• External fulfilment: Codes are managed and delivered by an external system, not the Loyalty Engine.

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Fulfilment options

You can fulfil codeless rewards in one of two ways:

Webhook trigger

Set up a reactor on the PURCHASED_REWARD event, with a condition of rewardId = the reward's ID, to call a webhook to your fulfilment or ticketing system.

Redemption polling

Poll the API regularly to retrieve reward redemptions and fulfil them via your internal processes.