Tenant & administrator management

About tenant management

The tenant management screen (available in the sidebar under Settings) allows you to:

• See and copy your tenant API key

• Set the tenant API user authentication settings

• Configure your tenant default and supported locales (coming soon)

Do not amend your tenant name or modules.

Turning on modules which are not in your licence agreement may result in an invoice being raised for an annual licence for that module.

Tenant management

---

About administrator management

You can find the administrator settings under the Settings section in the sidebar. From this screen you can:

• See a list of the current administrators of your White Label Loyalty tenant

• Create new administrators

• Edit existing administrator privileges

• View an audit log of administrator activity

Administrator list

Managing administrators

Creating an administrator

After you create a new administrator, they will receive an email asking them to set a password to access the Loyalty Console.

Editing or deleting an administrator

When you edit an administrators permissions, or delete an administrator, the changes will take effect once their current session expires.

Administrator permissions

You can set granular permission levels if required, to ensure administrators only have access to the aspects of your loyalty program that they need to do their job.

Each section of the console has four permission levels:

• Full access: View, create, edit and delete

• Editor: View, edit and delete only

• Creator: View and create only

• Viewer: View only

If an administrator tries to access an area of the Loyalty Console for an aspect they do not have permission for, they will be logged out.

If you are experiencing unexpected logouts from the Loyalty Console for one of your administrators, check their permission scope and see if increasing their permissions/adding additional permissions resolves the issue.

Administrator audit log

Clicking audit log at the top of the administrators screen will take you to the log of administrator activity.

Administrator activity recorded in the audit log includes:

• Rewards: Creations, edits and deletes

• Venues: Creations, edits and deletes

• Administrators: Admin logins, and creating, editing and deleting administrators

• Wallets: Manual user points adjustments

---

FAQs

How can I get my administrator auth credentials for my API key?

Contact WLL Support and include the tenant name and slug in your request.

If an administrator has access to multiple tenants, can differing permissions be granted on a per tenant basis?

Administrator permissions apply across all tenants they have access to, so any permissions granted in one will be granted in all tenants that the administrator has access to.

Why are there White Label Loyalty employees listed as administrators in my tenant?

It is necessary for some White Label Loyalty employees to have access to your tenant for support purposes. Typically these will be members of the Onboarding, Support and Engineering teams. White Label Loyalty employees will not make changes to your production environment without your permission.