# User support ## User support email For effective program support, create a designated support process and inbox (e.g., ) for loyalty program queries. {% hint style="warning" %} #### White Label Loyalty supports client administrators only and does not provide end-user support. **End-users should not be directed to WLL for assistance,** nor should they be included on correspondence with the WLL Support team. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kbase.whitelabel-loyalty.com/product/launch-a-loyalty-program/loyalty-program-resources/user-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.