How do I report an issue?

Before Reporting an Issue

Take the following actions before reporting a bug to us.

For issues with the Loyalty Console or Microsite:

1. Close & re-open the webpage

2. Logout and login again

3. Restart your computer

4. Hard refresh your browser

5. Clear your browser history and cache

   • Chrome instructions

   • Safari instructions

   • Microsoft Edge instructions

For issues with the Loyalty Mobile App:

1. Force quit and re-open the app

2. Logout and login again

3. Uninstall and reinstall the app

4. Try on another device

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Reporting an Issue

Please contact WLL Support with the following information:

Without this information we will not be able to investigate your issue.

1. Description of the issue, and the expected behaviour

   • Give a detailed description of the issue you are experiencing, as well as the behaviour you would expect

2. Steps to reproduce the issue

   • Provide us with the steps you took to reproduce the issue so we can follow those same steps in our investigation.

3. Environment the issue is experienced in

   • Staging or production?

   • Loyalty Console, Loyalty Microsite, Loyalty Microsite or Loyalty API?

   • If Loyalty Microsite: desktop OS, browser

   • If Loyalty Mobile App: mobile OS & version, app version number

4. User account experiencing issue

   • Provide us with the full name and email address of the user experiencing the issue

   • Can you replicate the issue across multiple user accounts?

5. Logs

   • For API issues, send logs and timestamps