Reward auto-purchase

Automatically convert user points into rewards on a daily schedule using a configured reward pool to help manage points liability.

The Rewards auto-purchase feature allows you to automatically convert a user's points into rewards from a predefined pool. This feature helps manage liability and ensure users consistently receive value.

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How it works

Rewards auto-purchase is configured as a points liability rule in the Loyalty Console. Once enabled, it runs automatically on a daily cadence starting around midnight in the tenant’s configured timezone for all users in your loyalty program. It can take a few hours to run.

For each user:

• The Loyalty Engine evaluates their current points balance.

• It checks which rewards from the configured pool they are eligible to purchase.

• It purchases as many rewards as possible, prioritizing higher-cost rewards first.

• Any remaining points that cannot be used on a reward are left in the balance.

Example

If a user has 1,260 points, and the reward pool contains:

• A reward costing 500 points

• A reward costing 100 points

• A reward costing 50 points

The system will purchase:

• 2x 500-point rewards

• 2x 100-point rewards

• 1x 50-point reward

10 points would remain in the user’s balance.

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Behavior notes

• You can choose whether auto-purchased rewards should also be auto-redeemed. For more information see Benefits.

• Rewards which have the 'Purchasable' toggle set to false will not be purchased.

• The logic works identically to manual reward purchases — including enforcement of reward requirements like audience purchasability criteria.